Leostream Solutions for Call Centers, Customer Service, and Back Office
Call center and back office operations continually look for ways to control costs and streamline operations -- a major challenge when managing applications and data for hundreds or thousands of remote workers and call center agents located worldwide. Provisioning systems under these conditions is a costly proposition, especially when these systems are conventional PCs. As a result, many organizations with call center, customer service, and back office operations are turning to VDI as an alternative, provided the system can meet individual integration, configuration, and security needs.
The Leostream Connection Broker provides call center and back office operations with the flexibility and security to capitalize on cost savings and management efficiencies while providing end users with policy-based, seamless access to required applications. Leostream supports a comprehensive list of data center systems and platforms, integrates with legacy systems, enables mixed VDI deployments, and allows expansion into new technologies. Leostream’s hardware independence allows organizations to use whatever client device is most appropriate, for example, thin clients within the corporate environment, or repurposed fat clients for telecommuting contract workers. In addition, expenses related to the provisioning of machines are greatly reduced.
With Leostream, call centers, customer service, and back office operations benefit from:
- Controlled access: Enables granular control of users and machines based on location, user profile and session duration.
- Resource optimization Enables multiple users to share resources via the same client device (i.e., a call agent desktop can be utilized by one staff member and then reassigned to an individual on the next shift).
- Stringent security: Keeps sensitive corporate data “off the edges” of the network, while providing full logging and monitoring of desktop and user activity.
- High performance: Provides reliable, highly available connections via Connection Broker clusters, meeting organizations’ stringent performance requirements and automatically sharing system functions without administrator intervention.
- Plug-and-play integration: Seamlessly integrates high-performance remote workstation systems and protocols.
